Dear Uncle TOM,
You may say you have aged 5 years as you face many
daily challenges and problems in your job.
But in reality, you face one daily problem less of jostling with thousands of commuters everyday to get into overly-packed cabins with little
breathing space and then got stuck inside due to disruptions.
Whether these problems are technological, structural,
systemic or deep-seated cultural in nature, they
have to be fixed ASAP. Everyday I fear taking the service during peak hours which has the culture of breaking down without warning.
By now, you should be fully aware that the culture of
putting military men as top management inside this key organization is not working. Critical works were not done and it took more than one year to
discover this from bad weather and “climate change”. The culture of “sleeping in the job” needs to be changed too!
After more than 5 years trying to fix the many problems, I see no light at the end of the tunnel
anytime soon. I just hope that you wake up and come to your senses to run
parallel bus services to all lines so as to
give commuters like me an alternative to go from point A to B on time during rush hours.
Please give an alternative to commuters.
From
a frustrated commuter