No way in and no way out

Dear Uncle TOM,

You may say you have aged 5 years as you face many daily challenges and problems in your job. But in reality, you face one daily problem less of jostling with thousands of commuters everyday to get into overly-packed cabins with little breathing space and then got stuck inside due to disruptions.

Whether these problems are technological, structural, systemic or deep-seated cultural in nature, they have to be fixed ASAP. Everyday I fear taking the service during peak hours which has the culture of breaking down without warning.    

By now, you should be fully aware that the culture of putting military men as top management inside this key organization is not working. Critical works were not done and it took more than one year to discover this from bad weather and “climate change”. The culture of “sleeping in the job” needs to be changed too!

After more than 5 years trying to fix the many problems, I see no light at the end of the tunnel anytime soon. I just hope that you wake up and come to your senses to run parallel bus services to all lines so as to give commuters like me an alternative to go from point A to B on time during rush hours. Please give an alternative to commuters.

From a frustrated commuter